Technology Support Requests (10035)

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Technology Support Requests (10035)


Technology Support Requests

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Overview

Creating A New Technology Support Request

Checking the Status Of Your Request

Adding Followup Comments

Overview

In order to better respond to your technology support requests we have created a centralized technology support request system. The system allows you to create new requests, check the status of existing requests, and add followup comments. Each time you create or add comments to a technology support request the appropriate members of the technology department are notified of your update.

The tech request system is typically not used for laptop issues such as a broken screen or system crashes. If you have a problem with your laptop please bring it to the Technology Center on the ground floor of Annenberg Hall.


Creating A New Technology Support Request

To create a technology support request simply send an email to TechHelp@peddie.org.

This will automatically generate a support ticket and you will be sent a link to monitor the progress of your request.


Checking The Status Of Your Request

Click the link in the email generated when your support request was created or go to the TechHelp website at the URL below:

https://help.peddie.org

To log in, use your Peddie email address without the '@ peddie.org' and your Windows password.

Note that logging into the TechHelp web portal above is entirely optional as all updates and communication will also be sent via email.


Adding Followup Comments

You can add comments to your request either by replying to one of the automatically generated emails or going to the Tech Help website, clicking View Your Service History and opening the appropriate request/incident.

 



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Details
Article ID: 10035
Category: Peddie School Technology KB
Last Modified:6/17/2013 12:50 PM
Last Modified By: Emily Jee
Level: Everybody
Article has been viewed 4,558 times.
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